Refund Policy

Last updated: January 2025

We want you to be delighted with your purchase from CHAPTER IV BY DYAA LTD. If something is not right, this policy explains how returns and refunds work, alongside your statutory rights as a consumer.

Your right to cancel

If you are a consumer in the UK or EU, you may cancel your order within 14 days of receiving your goods, without giving a reason. To do so, contact us at info@chapterbydya.online before returning the item.

Returning an item

• Items must be unused, in their original condition and returned with all original packaging and accessories.
• For hygiene and safety reasons, some personal-care accessories may be non-returnable once opened, unless faulty.
• You are responsible for return shipping costs unless the item is faulty or was sent in error.
• We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you and process any refund due. Approved refunds are issued to your original payment method via Stripe, typically within 5–10 business days, depending on your bank or card provider.

Faulty or damaged items

If your item arrives faulty, damaged or not as described, please contact us within a reasonable time with your order number and photos where possible. You are entitled to a repair, replacement or refund in line with the Consumer Rights Act 2015. We will cover return shipping for confirmed faults.

Warranty claims

Where a product carries a manufacturer warranty, warranty issues arising after the return window may be handled under the warranty terms noted on the product page. We are happy to help you start a claim.

Non-returnable items

• Items marked as final sale.
• Products showing signs of use or missing original packaging (except where faulty).

How to start a return

Email info@chapterbydya.online with your order number and the item(s) you wish to return, and we will guide you through the next steps.

Contact

CHAPTER IV BY DYAA LTD · 55 Main Street, Glenboig, Coatbridge, Scotland, ML5 2RD · info@chapterbydya.online · +44 07829 912 122