Privacy Policy — CHAPTER IV BY DYAA

Last updated: January 2025

CHAPTER IV BY DYAA LTD ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use our website and make a purchase, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

CHAPTER IV BY DYAA LTD is a UK-based company. Our registered address is 55 Main Street, Glenboig, Coatbridge, Scotland, ML5 2RD. For any privacy question you can contact us at info@chapterbydya.online.

Information we collect

Contact and order details you provide, such as your name, email address, phone number and delivery address.
Order information, including the products you buy and your order history.
Payment confirmation data. Card payments are processed securely by Stripe — we do not receive or store your full card number.
Technical data such as your IP address, browser type and basic usage information collected to keep the site secure and working correctly.

How we use your information

To process and deliver your orders and provide customer support.
To communicate with you about your order or enquiries.
To meet our legal, accounting and tax obligations.
To protect, maintain and improve our website and services.

Payment processing

Payments are handled by Stripe Payments Europe, Ltd. When you check out, your payment information is submitted directly to Stripe under their own privacy terms. We recommend reviewing Stripe's privacy policy for details of how they process card data.

Sharing your information

We only share personal data with service providers who help us run our business — for example payment processing (Stripe), delivery couriers and website hosting (Netlify). We do not sell your personal data. We may disclose information where required by law.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes described above, including to satisfy legal, accounting or reporting requirements.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the processing of your personal data, and to object to processing or request data portability. To exercise any of these rights, contact us at info@chapterbydya.online. You also have the right to complain to the Information Commissioner's Office (ICO).

Cookies

Our website uses essential cookies and similar technologies required for the cart and checkout to function. We do not use them to build advertising profiles. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact

Questions about this policy? Email info@chapterbydya.online or write to us at 55 Main Street, Glenboig, Coatbridge, Scotland, ML5 2RD.